SHIPPING & RETURN POLICY

SHIPPING & RETURN POLICY

Shipping

You will get a shipment notification email to the registered email address containing tracking information of the package shipped within 24 hours. Tracking of order is also available by viewing My past orders.

If your billing AND shipping are not matching, or if you have it being shipped to a P.O. BOX or an APO/FPO there will be a hold on your order.

*International shipping is available only through Global Priority Mail via USPS and the actual shipping cost is applied at the check-out.

*We are not responsible for any tariff/duty/taxes that may incur. Each country defines these charges differently and you should consult regulations and rules of your own customs agencies to plan ahead for any charges.

*Should you decide to refuse the package because of the extra taxes, we will regrettably deny any requests for refund.

All items shipping domestic are processed by the United States Postal Service through Priority Mail. Please allow 3-7 business days for processing and shipping.

All items shipping international are processed by the United States Postal Service through Priority Mail International. Please allow 7-14 business days for processing and shipping. If you do not receive your order within that time frame please contact us at: fashaenistafiles@gmail.com. 

Driven 2 Elevate is not responsible for any packages lost in the mail. For lost packages please contact the United States Postal Service at 1-800-ASK-USPS.

 

Return Policy

We are confident that you will be satisfied with your purchase most of the times, but since we are all humans, we understand that occasionally a mistake can be made from item selection to boxes being handled the wrong way or any other steps in between.

We value your business with us and we'd like to keep you happy.

Driven 2 Elevate does not issue refunds. If you are dissatisfied with your purchase for any reason you may receive a store credit or exchange your items so long as the items are in their original packaging with tags still attached. To process returns for a store credit or exchange Driven 2 Elevate must be contacted within 3 days of your order receipt. Driven 2 Elevate is not responsible for return shipping costs. All sale items or items purchased during 24 hour promotional pricing, deal of the day, or deal of the week sales are final. Store credits must be used within 30 days of issue date. Store credits not used within 30 days of issue date will forfeit.

If the items you received are damaged or incorrect please contact us immediately. Do not keep damaged or incorrect merchandise for longer than 48 hours. Email customer service with the subject: Defective Item(s) along with a description and photo of the defective item(s). If this information is not received within 48 hours of receipt of your order this disqualifies you from any possible exchange. Please understand that Driven 2 Elevate is not responsible for items damaged by mail carriers or unforeseen circumstances such as traumatic weather forces.

 

 

Copying or reproduction without written permission by Driven 2 Elevate is strictly forbidden. All rights reserved. Driven 2 Elevate ® 2019.